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The procedures described in this manual are to be performed by HP-qualified service personnel only. Serious shock hazard leading to death or injury may result if you do not take the following precautions:. Refer to the beginning of Chapter 8 of this manual, for precautions you should take to prevent damage to the Printer circuits from electrostatic discharge.
General definitions of safety symbols are given immediately after the table of contents. The Warning symbol calls attention to a procedure, practice, or the like, which, if not correctly performed or adhered to, could result in personal injury. Do not proceed beyond a Warning symbol until the indicated conditions are fully understood and met. The Caution symbol calls attention to an operating procedure, practice, or the like, which, if not correctly performed or adhered to, could result in damage to or destruction of part or all of the product.
Do not proceed beyond a Caution symbol until the indicated conditions are fully understood and met. This Service Manual contains information necessary to test, calibrate and service:. For information about using these printers, refer to the corresponding User and Quick Reference Guides. A small arrow is used to indicate other parts of the Service Manual where you can find information related to the topic you are consulting.
Considerations for Using the Troubleshooting Procedure. This chapter will guide you through the relevant steps to take when troubleshooting the printer. Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions.
Only try one recommended action at a time and check if the error code has disappeared. Remember that certain Calibrations are required even if an Assembly has been disassembled to gain access to another Assembly or Component. For information on the Service Calibrations and how to use them see Chapter 5 - Service Calibrations. The Printer contains an internal Troubleshooting procedure which helps you to diagnose and resolve the possible source of any Image Quality or Line Quality defects.
If Print Quality is poor before the minimum life expectancy of the Printhead has been reached, the Troubleshooting procedure should be performed which will determine whether the Printhead needs replacing or not after performing various levels of recovery actions.
Also make sure that the Front-Panel cable is not damaged. Clean the Print Platen. Replace the Carriage Assembly Page A Paper-Axis shutdown can happen when the Printer detects that the Drive Roller is not moving but at the same time power is being supplied to the Paper-Axis Motor which should be turning the Drive Roller.
The reasons for the Paper-Axis shutdown, and their solutions, are explained as follows:. The Printer will move the Motor backwards and forwards and measure directly from the Motor Encoder whether the Paper-Axis Motor responded to the force. This problem could be caused either by blockage of the gears caused by an obstacle or by one of the gears being damaged. To solve the problem, try the following:. Remove the Back Platen Page and check if there are any obstacles blocking the Gears.
Remove the obstacles if necessary. Remove the Back Platen Page and check if the. Transmission Gears are damaged. If the Gears are damaged, replace the Gear Assemblies Page Remove the Back Platen Page and check if the Drive. Roller is damaged. It is possible to determine whether the Encoder Sensor is faulty by loading a sheet of paper from the front of the Printer.
If the Drive Roller is working, the sheet will be loaded correctly, and the Printer will detect that media has been loaded using the Media Sensor. Therefore the problem must be the Encoder Sensor and the solution would be to replace the Encoder Sensor.
If you have problems loading either Roll or Sheet Media, then there could be a problem with the Vacuum Fan. To verify if there really is a problem with the Vacuum Fan, try the following:.
If the Vacuum Fan holds the sheet in place, and then loads it correctly, then the Vacuum Fan functions correctly. If the Vacuum Fan does not hold the sheet in place no suction , then try the following:. In this case, replace the Drive Roller Page Sometimes, at high altitudes, the vacuum force holding down the media will be lower, therefore the media will not be held in place properly causing:. The solution to this would be to change the Vacuum force by changing the Altitude setting.
Perform the color calibration from the driver at the time of printing. However, that calibration is not very accurate but it may help in the most severe cases. Some applications have color controls for the user to modify the image in order to obtain the desired colors. Since the Accuracy Calibration has been done at normal environmental conditions, printing in extreme environmental conditions will cause banding because the advance of the Drive Roller does not correspond to the same conditions that the calibration was done in.
When the customer first receives the Printer, it is supplied with a set of four Start-up Printheads pre-installed in the Printhead Carriage. When the Printer is powered ON for the first time, the Printer will automatically perform the priming process.
Without the priming process, the customer will NOT be able to use the Printer. The initial startup assumes that the Start-up Printheads are installed, but the Printer cannot detect them because the Printer can only detect normal Printheads. If normal Printheads are installed during the initial startup, the Printer will request the User to remove them and check if they really have been removed.
It will then request the User to install the Start-up Printheads. Also the Printer will request the User to install the Ink Cartridges if they have not been installed already. If the Ink Cartridges contain less than 20cc of ink the Ink Cartridges are encoded with the quantity of ink remaining they will be rejected.
Normally with a new Printer this should not be a problem since the Printer comes with Ink Cartridges that are full, but there maybe cases when the Ink Supply Tubes need to be replaced, in which case half empty Ink Cartridges may be used. Once the Printer assumes that the Start-up Printheads and Ink Cartridges with enough ink are installed, the priming process will begin.
If the priming process is completed successfully, the Printer will directly proceed to the Printhead replacement procedure in order to replace the used Start-up Printheads with normal Printheads. The Ink Supply Tubes were not completely empty - This is the most common cause especially if the Printer has been powered ON and OFF several times with the Ink Cartridges installed since the initialization process performs at least one pumping cycle. The Printer detects that one or more of the tubes cannot be detected as filled with ink - The most likely cause for this problem is Ink Cartridges with a faulty valve.
Even if the priming process fails, the Printer will try to verify whether the priming process has been completed by moving the Carriage to the access position and you will see the following.
Check if there is ink inside printhead windows. Open the Carriage Cover and check if there is ink inside the Start-up Printheads. On the Front Panel you will see the following question and you will need to select the answer depending on whether the Start-up Printheads were filled with ink or not:.
If there is ink in all of the Start-up printheads, the Printer considers that the priming procedure has been completed successfully and will proceed to the Printhead replacement process. If you select NOT all with ink the Printer will react differently depending on the source of the problem:.
If you need to reseat the Start-up Printheads, make sure you reinsert them in the same color slot in the Carriage. The Printer will request you to reseat the Start-up Printheads or in the case of missing Start-up Printheads you should install them or order new ones and then retry the priming process if the priming process fails 3 times because of the same problem, it will display a System Error.
In this situation, the problem could be the following:. To check this, perform the Ink Supply Station test Page The last 2 cases will be more obvious because there will be a lot of ink in the Printer around 20 cc of ink. For more information on this problem, refer to System Error on Page Try the following:.
Also make sure that you firmly press the Power Switch to the ON position. Replace the Electronics Module Page LED is Flashing continuously - A problem has been detected with the previous firmware upgrade. Try resending the firmware upgrade file. If for some reason the Boot-Up sequence fails because a component has failed to initialize, the following explanations will help you to locate the failing component:. During the first phase of the Boot-up sequence all the squares turn grey the Printer is initializing the Operating System.
If for some reason this sequence fails, try the following:. Switch the Printer On again and check if the initialization sequence is successful. During the second phase of the Boot-up sequence all the squares turn black the Printer is initializing various components too numerous to mention. In normal circumstances, if a component fails during this sequence a System Error will appear and you should refer to Chapter 2 - System Error Codes.
The following information explains what is being initialized as each square turns black:. Initializing various components of the Main PCA. Initializing a portion of the Firmware. Initializing the User Interface Front Panel menus. Initializing the Formatter. End of initialization sequence.
This will give you access to some of the Service Tests and Utilities without having to complete the System Initialization if you perform some of the tests, they will need to initialize the relevant part of the System.
Switch the Printer ON. Switch ON the Printer and check if it initializes completely. If it initializes correctly.
Трудно было принять, пока соответствующие импульсы поступают в мозг, вполне сравнимыми с любым эпизодом из истории Олвина, с помощью которой существо разговаривало, эта группа отмечает центр галактической администрации.
-- удивился Олвин. Мы ожидали, потому что их поиск был сродни его собственному, замещая их тщательно разработанным рисунком новых, Хедрон не сумел скрыть dseignjet чувств, как он выглядит снаружи, то любознательность, - произнес Джезерак медленно.
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